AI in Customer Service
Your support team answers the same questions every day? Tickets pile up, customers wait, staff get frustrated? AI can help change that – without sacrificing quality.
The Problem
Why traditional support doesn't scale
Wait times frustrate customers
Customers expect immediate answers. Every minute of waiting lowers satisfaction – and measurably increases churn.
Repetitive inquiries
60–80% of all support requests are variations of the same 20 questions. Your team spends time on answers that could be automated.
Growth becomes a bottleneck
More customers = more tickets. Without automation, the support team grows linearly – and costs escalate quickly.
AI Approaches
Three levers that can make an immediate difference
No all-or-nothing. These building blocks can be introduced individually and combined step by step.
Intelligent chatbot for common questions
An AI chatbot trained on your FAQs, product documentation, and existing support responses. It answers the most common questions instantly and accurately – 24/7, with no wait time. A great starting point to see what's possible.
- Can handle 40–70% of inquiries without human intervention
- Recognizes when to hand off to a human agent
- Learns from new conversations and improves over time
- Integrates with your website, WhatsApp, Slack, or existing tools
Example dialog of an AI chatbot
Automatically categorized and prioritized
Automatic ticket triage & routing
Incoming tickets are read by AI, sorted by urgency and category, and routed directly to the right person or team. No more manual reading and assigning.
- Detects sentiment, urgency, and topic in seconds
- Urgent cases (e.g. payment issues) get escalated immediately
- Works with email, helpdesk tools, or contact forms
AI-powered response assistant
Your support team stays in control – but AI prepares the groundwork. The assistant analyzes the inquiry, searches your knowledge base, and suggests a fitting response. Your team reviews, adjusts, and sends.
- Can reduce handling time per ticket by 50–70%
- Human stays in the loop – AI suggests, you decide
- Consistent tone and quality across all team members
- Ideal first step – low barrier, immediately noticeable impact
Incoming inquiry
AI suggestion
Typical Results
What's realistically possible
No exaggerated promises. These ranges are based on what we've seen in real projects with small and mid-sized businesses.
40–70%
Inquiries answered automatically
50–70%
Faster handling per ticket
24/7
Availability without night shifts
2–4 wks
From start to first prototype
Our Approach
How we help you get started
We don't just build a chatbot and disappear. By the end, you'll understand how the solution works – and your team can take it from there.
Analysis
We look at your current ticket volume, most common inquiries, and existing tools. Together we identify where the biggest quick win is.
Prototype
We build a working prototype and test it with real inquiries. You give feedback, we iterate – and you see exactly how the AI works under the hood.
Handover
You get everything: the prototype, the documentation, and the understanding. Your team can operate and evolve the solution independently.
Is this for you?
AI in support is worth exploring if...
Let's talk about your customer service
In a free introductory call, we'll look at your current situation and help you figure out which approach could have the biggest impact. No commitment, 30 minutes.