AI in Knowledge Management
Knowledge trapped in emails, Slack threads, and people's heads? Meeting decisions forgotten by the next morning? AI can help you capture, organize, and find institutional knowledge – before it walks out the door.
The Problem
Why companies keep losing what they know
Knowledge silos
Critical information lives in individual inboxes, personal notes, and people's memories. When someone goes on vacation or leaves the company, their knowledge goes with them.
Meeting decisions forgotten
Hours of meetings, but the decisions and action items get buried in vague notes or lost entirely. Two weeks later, no one remembers what was agreed upon.
20% of time spent searching
Studies suggest employees waste around 20% of their time looking for information that already exists somewhere in the company. That's one full day per week lost to searching.
AI Approaches
Three starting points to unlock your team's knowledge
You don't need a massive knowledge management initiative. Each of these can be introduced independently and delivers value on its own.
Automatic meeting summaries
AI listens to (or reads transcripts of) your meetings and generates structured summaries with key decisions, action items, and owners. Your team reviews and adjusts – no more note-taking during the call.
- Extracts decisions, action items, and owners automatically
- Makes meetings searchable weeks and months later
- Team reviews and corrects – AI drafts, humans finalize
- Works with Zoom, Teams, Google Meet recordings
Meeting Summary
Feb 14, 2026 · 45 minProduct Roadmap Review
Participants: Sarah, Tom, Lisa, Marc
Key Decisions
Action Items
Auto-generated from meeting recording
Answer
"Enterprise clients on annual plans are eligible for pro-rated refunds within 30 days. For monthly plans, refunds apply to the current billing period only."
Intelligent knowledge base
Instead of searching through folders and wikis, your team asks questions in natural language and gets answers sourced from your actual documents. Always with references, so you can verify and go deeper.
- Understands questions, not just keywords
- Always cites sources so answers can be verified
- Connects to existing docs, wikis, and shared drives
Smart enterprise search
AI-powered search that works across all your tools – email, Slack, Google Drive, Confluence, Notion, whatever you use. Instead of searching five places, your team searches once and gets the right result.
- Searches across email, chat, docs, and wikis in one go
- Understands context and meaning, not just exact matches
- Respects existing permissions – people only see what they should
- A starting point we help you set up and your team evolves
Vendor Management SOP
Google Drive · Updated Dec 2025
Slack: #procurement discussion
Marc explained the renewal timeline
Email from legal re: renewal terms
Jan 2026 · Contains updated clauses
Typical Results
What's realistically possible
No inflated promises. These ranges are based on what we've seen in real projects with small and mid-sized businesses.
2–4h
Saved per employee per week
Seconds
For meeting notes instead of hours
~90%
Fewer "where is this?" questions
2–3 wks
From start to first results
Our Approach
How we help you get started
We don't just build something and disappear. By the end, you'll understand how the solution works – and can take it from there.
Analysis
We map where your team's knowledge lives today, how information flows (or doesn't), and where the biggest friction points are. Together, we pick the best starting point.
Prototype
We build a working prototype – whether it's a meeting summary bot, a knowledge base, or a search tool. You test it with real data, give feedback, and we iterate.
Handover
You get everything: the prototype, the documentation, and the understanding. Your team can run and evolve the solution independently.
Is this for you?
AI for knowledge management makes sense if...
Let's talk about your knowledge management
In a free introductory call, we'll look at how your team shares and finds information today, and explore where AI could make the biggest difference. No commitment, 30 minutes.